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Reservation & Payment Policies
| Booking channel | Rate type | When payment is collected | City tax |
|---|---|---|---|
| Booking.com | Non-Refundable | Full payment is charged at the time the reservation is created. | Included and collected by Booking.com. |
| Booking.com | Standard / Flexible | Full payment is charged after the cancellation deadline (usually 1 day before arrival). | Included and collected by Booking.com. |
| Hostelworld | All rate types | A small deposit is paid to Hostelworld at booking. The remaining balance is paid directly to the hostel. | City tax is paid at the hostel. |
| Direct booking (Hostel Cosmos website) | Non-Refundable | Full payment, including city tax, is collected at the time of booking. | Included. |
| Direct booking (Hostel Cosmos website) | Standard / Flexible | Payment is charged 1 day before arrival to the payment card provided during booking. | Included. |
Refund & Cancellation Policy
| Booking channel | Rate type | Refund policy |
|---|---|---|
| Booking.com | Non-Refundable | No refunds apply. |
| Booking.com | Flexible / Standard | Refunds are handled by Booking.com if the reservation is cancelled up to 1 day before the arrival date. |
| Direct booking (Hostel Cosmos website) | Non-Refundable | No refunds apply. |
| Direct booking (Hostel Cosmos website) | Standard / Flexible | No payment is taken before the cancellation deadline. Once the reservation is charged, cancellation is no longer possible. |
| Hostelworld | Non-Refundable | No refunds apply. |
| Hostelworld | Flexible / Standard | If eligible, the deposit refund must be requested directly from Hostelworld. The hostel does not refund the deposits made to HostelWorld. |