Terms and Conditions

Terms & Conditions

 

o    Hostel Cosmos Amsterdam reserves the right to pre-authorize your card prior to  arrival.

o    Prices do not include the 6% city tax. Please note that 6% tourist tax needs to be paid on the top of the balance.

o    Cancellations and/or modifications can only be made until 1 week prior to your arrival date, because we have a 1-week cancellation policy.

o    Please note that your full balance will be charged to the provided credit card during the 7 days before your arrival, from this moment you cannot cancel and/or modify your reservation anymore, the full payment will become 100% NON-REFUNDABLE.

o    You are only allowed to enter your room when the full amount has been paid in full.

o    If you are more than one hour late than the provided arrival time without advising the hostel it will be presumed that you are not arriving.

o    Please note that cancellation must occur 1 week before the check-in date and any booking cancelled after this time will be subject to a No-Show fee equivalent to your stay.

o    Please note that in case of a No-Show you will no longer have a room or bed at Hostel Cosmos Amsterdam. In case of a No-Show the booking will be subject to a No-Show fee equivalent to your stay.

o    In case of changes concerning your booking(s), we are forced to cancel the previous booking and make a new booking(s). Any paid commissions or fees to third parties will not be part of the new booking(s).

o    In case of a wrong booking made by a guest (wrong dates, wrong roomtype etc.), the guest will not receive a refund in any case. The guest is responsible for it’s own mistakes.

o    Checking out or leaving before your actual date of check out, does not give the right of any refund of payment(s).

o    Checking out or leaving before your actual date of check out, will result in losing your bed(s) or room(s).

o    In case of general damage, disturbance, violence, pollution, damage to our property, we will report to the police and charge all costs by using your credit card.

o    Guests are only allowed to use the bed they are assigned to by our staff, in case a guest sleeps on another persons bed, the guest will have to pay for the other persons bed as well

o    In case of a booking for more than 1 person, you should be aware that the booker is responsible for the total amount payable

o    This means that in case one of your friends doesn’t come along or doesn’t arrive, you will have to pay the full amount for all days and loose the bed for the remaining day(s).

o    Our hostel is also the permanent residence of Simba, the house cat. Any guest who may be allergic to cats should be mindful of this before booking their stay with us here at Amsterdam Hostel Cosmos.

o    Groups over 6 people can’t book online but should send an email to info @ hostelcosmos.com. Please mention dates, number of people, mixed group (male/female?), age range, room type preference and purpose of the trip.

o    To preserve and maintain our laid-back & smooth atmosphere we do not allow persons under 18 years of age or above 40 years, pets, any bookings of stag nights, hen nights or sport tours, soccer fans for (inter)national matches. Read the above carefully because in the event of a false booking, there will be no check in nor will there be a refund.

o    We make every effort to accommodate you in the dormitory size of your choice. However, because of the nature of our business, we may have to place you in a different sized dormitory. As a result the balance to be paid upon arrival can be slightly different than what is stated on your confirmation.

o    After making the reservation you will receive an e-mail with your booking details and confirmation number. Make sure you bring this confirmation with you to the hostel. Otherwise reservation confusion will be at your own responsibility.

o    If you do not receive this confirmation from us you do not have a booking!

o    The Cosmos Management & Staff reserves the right to refuse accommodation to any guest when we find this necessary..